Case studies

The background:

Noname Solutions, a mid-sized IT services company, was struggling with missed deadlines, frustrated clients, and low employee morale. Leadership suspected that the root problem was not technical skills but poor workplace communication.

The problem:

• Vague emails, leading to misunderstandings.

• Wrong channels of communication were used.

• Overlooked nonverbal cues, causing tension in meetings.

• Communication barriers existed.

Its result:

Project rework increased by 25%, deadlines were missed, and employee satisfaction scores dropped.

The solution:

The course Communicating Effectively at Work was created, which covered four lessons:

1. Why communication matters.

2. Using verbal, nonverbal, and written communication effectively.

3. Identifying and overcoming five common communication barriers.

4. Choosing the right communication medium for each situation.

The project: 

https://rise.articulate.com/authoring/hPJOANEHd4frqlz3w5fFh7OTArbShSf2/theme 

The intended short-term outcomes:

• Managers are to give clearer, more structured instructions.

• Teams are to improve their listening skills and pay attention to body language in meetings.

• Written communication is to be streamlined with concise, professional messages.

• Employees are to learn to match the right medium to the message, reducing delays.

The intended long-term outcomes:

• Client satisfaction.

• Smoother internal collaboration, with fewer conflicts and misunderstandings.

• Higher confidence from employees in expressing and understanding others.